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Your Rights, Our Obligations and How We Work Together

Using e880 means you agree to a clear set of conditions that protect your account, your transactions through bKash, Nagad, and Rocket, and your personal data.

Account Conditions ApplyJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredData Handled ResponsiblyContact Us to Raise Issues
e880 Your Rights, Our Obligations and How We Work Together
HOW WE HANDLE POLICY

Account Security, Data and Who to Contact for Changes

We keep your account data — including your linked bKash or Nagad wallet details — under access controls that limit which staff can view payment information. Cookies on our site are used to maintain your session and remember your region settings; you can adjust cookie preferences through your browser at any time. Data retention follows a defined schedule: account records are kept for as long as your account remains active and for a period after closure as required by applicable policy. To request changes to your stored data or to ask what we hold, contact the support team through the legal channel described above.

Wallet Data Security

Your bKash, Nagad, and Rocket details are stored with access controls. Only verified account-care staff can view payment references, and only when a support case requires it.

Cookie and Session Policy

Session cookies keep you logged in across pages. Preference cookies remember your region and language settings. You can clear or block these through your device browser without affecting your account standing.

Data Retention Schedule

Account records are held while your account is active and for a defined period after closure. If you request deletion, we confirm what can be removed and what must be retained under applicable rules.

Requesting Account Changes

To correct your registered details, update your linked wallet number, or request a data summary, go to Account Settings or contact support directly through the legal query channel.

LEGAL CONTACT PATHS

How to Reach Us About Legal and Policy Matters

Legal queries — whether about account conditions, a disputed transaction, or a request to review your data — go to a dedicated channel so they reach the right team without delay. Our support staff handling policy matters are trained to respond to account-specific questions, not just general queries. If your concern involves a bKash or Nagad transaction, have your wallet reference number ready when you make contact.

Team online

Live Chat Support

Open the chat icon from your account dashboard. For legal queries, select the Account and Policy category so your message routes directly to the compliance-aware support team.

Email for Formal Issues

Send detailed legal requests — data access, account review, dispute documentation — by email. Include your registered mobile number and the relevant wallet reference for faster handling.

Account Help Centre

The Help Centre within your account panel covers the most common policy questions, including how wallet-linked withdrawals via Rocket are verified and what identification is required.

Common Questions About e880 Legal Conditions

These answers cover the legal questions we hear most often — from eligibility and wallet transaction disputes to data access requests and how our terms change over time. If your question is not here, reach our support team through the legal contact channel.

Access and eligibility depend entirely on your local law and the region you are in. We do not extend service to areas where local law prohibits it. Confirm your eligibility before opening an account.

Deposits via bKash, Nagad, or Rocket are governed by both our account conditions and the terms of your chosen wallet provider. Both sets of terms apply simultaneously, and a conflict is resolved in favour of the stricter requirement.

Yes. Contact support through the legal channel, provide the wallet reference number from your bKash, Nagad, or Rocket app, and our team will investigate within the timeframe stated in your account conditions.

Send a formal data access request via the email support channel. Include your registered mobile number. We confirm what data we hold and, where applicable, arrange deletion or correction within a reasonable period.

We send notice of material changes to your registered account before they take effect. Continuing to use the platform after that notice means you accept the updated terms. Check the legal page for the current version at any time.

Account records are retained for a defined period after closure as required by applicable policy. You can request a summary of what we hold and ask which records are eligible for deletion by contacting the support team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.